Because true service is built on real expertise.
Your partner for fast help and long-term support
Our service
Made by people, for people
Real partnership does not end with installation.
At T&O, development, production and service work hand in hand. This means direct communication, short response times and support from people who know your system inside and out.
Customers in Germany, France, Benelux, Austria and the UK are supported directly by our own service team. In other markets, experienced long-term partners provide local support while working closely with our specialists.
Wherever you are, you can rely on competent support and clear communication.
Because reliable service is the foundation of reliable laboratory processes.
First-Line-User Service
With our First-Line User service agreement, we train your lab staff to carry out essential service and maintenance tasks independently. This increases your system’s uptime and reduces the need for external support. In practical terms, this means:
-
Installation and commissioning
-
Annual maintenance
-
User training
-
Training your lab or biomedical technicians as first-line users
-
Second-level support
-
Spare parts supply
Full-Service Agreement
Our full-service agreement, the “Complete Care Package,” gives you comprehensive support from our service technicians. It is ideal for laboratories that want to fully rely on smooth, uninterrupted operation. (Not everywhere available.)
What you receive:
-
Installation and commissioning
-
Annual maintenance
-
User training
-
On-site service
-
Spare parts supply
-
Adaptation to changing laboratory workflows
Your contact
Need spare parts or technical support? We’re there for you.
Our goal: the fastest and simplest solution for your needs.
Call our service line at +49 4191 99 13 987, contact your service technician directly or get in touch with our Partner Management: partners@to-labsystems.com.
Jonas Petersen
International Service Technician
Kanjo Maaz
International Service Technician
Jurij Gutwein
Servicetechniker Nord
+49 (0) 152 0249 0854
thl@to-labsystems.de
Raphael Kirschbaum
Servicetechniker West
+49 (0) 173 315 7641
yh@to-labsystems.de
Hamza
Servicetechniker Süd-West
+49 (0) 152 0249 0854
thl@to-labsystems.de
Stefan Dimitrov
Servicetechniker Süd/Ost
+49 (0) 152 0249 0854
thl@to-labsystems.de
Servicetechniker Süd-West
+49 (0) 173 315 7641
yh@to-labsystems.de
Lars Bielert
Servicetechniker Nord/Ost
+49 (0) 152 0249 0854
thl@to-labsystems.de
Gunnar Hinz
Servicetechniker Mitte-West
+49 (0) 173 315 7641
yh@to-labsystems.de
